Customer follow-up automations
Three follow-up flows your team no longer has to remember: confirmations and reminders before an appointment, a feedback request after the job, and a message to customers who have not come back.
STYD builds customer follow-up automations: appointment confirmations and reminders, feedback and review requests after completed work, and win-back messages to inactive customers, from the client's calendar and CRM, with replies and problems routed back to the team.
The problem
Customers forget appointments and empty slots appear too late to refill. Happy customers leave quietly while unhappy ones are the most motivated to speak up. Past customers who liked the service sit in the CRM while the company pays for new leads. Staff know they should send the reminder, the review request or the win-back message, and busy days get in the way.
Who it's for
Clinics, salons, garages, consultants, training providers, home services, hospitality and other repeat-visit businesses with a connectable calendar, booking system or CRM.
The outcome
Customers receive consistent reminders with an easy way to confirm or reschedule. Feedback is asked at a consistent moment, with problems routed to your team first. Inactive customers get a timely reason to return. You can see which flow produced bookings or sales.
What STYD delivers
STYD connects your booking source and CRM, agrees the timing, segmentation and exclusion rules with you, builds the flows on the automation platform agreed after discovery (Make, or custom code when a flow needs it), adds opt-out, duplicate prevention and failure alerts, tests them before they touch real customers, and reports the results.
Common questions this service helps with
- appointment reminder automation
- automated review request system
- customer reactivation automation
- no show reduction automation
- win back old customers automation
- customer follow-up workflow automation
Pricing
Final pricing is confirmed after a short scoping conversation.
FAQ
It depends on the business. STYD configures the schedule around your service type, lead time, cancellation policy and how your customers already behave.
Yes where the booking system supports a safe link or API flow. Otherwise the reminder routes the request to staff.
From a rule you approve: last booking, last purchase, service interval, customer type or another signal in your data.
Yes. Internal alerts are triggered so the team can follow up on a service issue quickly, before the customer is pointed to a public review page.
No. The flows make requests and reminders consistent. They do not control what customers say, should never manipulate genuine reviews, and some customers will still miss appointments.
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Tell us about your setup and we'll confirm fit, scope, and pricing.