Live Support AI Copilot
Give support agents a live copilot: while they chat with customers, it suggests short accurate replies, surfaces the right knowledge, and flags risky or urgent cases.
The problem
In live chat, agents juggle speed and accuracy — searching help docs mid-conversation, retyping the same answers, and occasionally missing an urgent signal in the flow.
Who it's for
Support teams handling live chat who want faster, more consistent answers without handing the conversation over to a bot.
The outcome
Agents answer faster with fewer lookups, replies stay consistent with approved knowledge, and sensitive or urgent cases get flagged instead of missed.
What STYD delivers
STYD connects the copilot to your chat tool where supported, grounds suggestions in your approved knowledge base, tunes the suggestion style with your team, and tests response speed on real conversations before rollout.
Available after scoping
This service is available — tell us about your setup and we'll confirm scope, hosting, and pricing.
Available as project-based setup with optional STYD hosting, maintenance, and monthly support.
FAQ
No — it assists your agents. Customer-facing automation is a separate decision and would be scoped explicitly.
Your approved knowledge — help docs, policies, past answers. It is scoped to your content, not the open internet.
Common platforms can usually be connected; the exact integration is confirmed during scoping rather than promised upfront.
Response speed is tested during setup, and the workflow is adjusted if the live-chat experience is too slow for the intended use case.
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Turn company documents, SOPs, FAQs, policies, and internal knowledge into a private chatbot your team can use to find answers faster.